LIFETIME WARRANTY IS ONLY AVAILABLE FOR CERTAIN PRODUCTS

If it says "The order No. doesn't exist", that means your product isn't applied to the lifetime warranty program yet.

No worries, because the products you bought have a stable quality since we've been manufacturing them for years.

And the program will gradually cover all products and countries.

LIFETIME RETURNS AND REFUND POLICY

We trust the products we sell, in fact, we trust it so much we back it up FOREVER. Purchase anything we sell; try it, use it, and if you don't like it - send it back with NO TIME RESTRICTIONS. Here are the details:

· The Performance Guarantee is available for all current model products.

· To take advantage of the LIFETIME RETURN AND REFUND, you must return the item with invoices.

· You may request an exchange, coupon (same price) / Paypal for your returned purchase.

· Items have to be in good condition - they can be used but NOT abused. Items that have scratches, discoloration, or damage will not be accepted.

· The after-sale department won't accept the return unless it meets the requirements. If you would like some help, send us an email service@lamicall.com or kindly submit a ticket on our Support Center

· Shipping and handling charges will not be refunded on orders that were originally shipped free of charge.

Instructions for Returning/Exchanging a Product:

· Ensure that your product qualifies for a return.

· Contact us service@lamicall.com

· Package the product and invoice.

· Ship the package back to us.

· Once we receive the product back we will process the return and send out an exchange or refund the full product value minus shipping/handling charges.

Terms on Returns and/or Exchanges:

· We are only able to REFUND WITH coupon (same price) / Paypal

· Shipping and handling charges will not be refunded on orders that were originally shipped free of charge.

· We are not responsible for returned items until we have signed for them. Ship your item via Signature Required to ensure it's safe to return.

· Any shipments to a customer that are refused without authorization will be subject to a restocking fee and the complete shipping and handling costs.

· Returns/exchanges are usually processed within 3-4 business days after receipt. However, during busy times, they can take up to 10 business days. Please contact us if you have not received a status on your return/exchange after 7 days of our receiving it. Please have your order number from your returned package available when you contact us.